Sometimes the customer is always right?

In short, yes, well ... Well, maybe not ... sometimes? Ok, maybe it is time that there is no "short" answer. Those who think that the customer is always right, it is not because many of these policies. When the last time, if someone enters your business, or to require the phone or, better still, e-mail with a case of nasties exciting? Our shop is located outside the city, with a bus stop in front. We also have several websites place. Suppose that you, we have our share of interesting characters? If not us, as entrepreneurs and managers, have the same choice, if one of the methods below Mantra song wrong? Now, of course, does not mean that we do not recognize our positions as "authorities" and the practice of a high degree of professionalism, tact and diplomacy. Everyone for your business. Professionalism is the difference between the impression of a real concern, and packaging of your ankle on the front of someone, to see if someone at home. Diplomacy is the ability to give the impression to your customers is through it, and it is an excuse with the words a little 'about the effects of "I'm sorry that you think is our policy is to return". Instead of apologizing and actually admitting guilt for something that your company is to maintain the poles. You can say, your customer, it seems that your (policy, technology, products, etc.) is simply not true, like him, that a complete moron. Unable to perform Translation: